Returns & Exchanges
At FRAMA, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all protective layers are intact to prevent damage during transit.
Label and Ship
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.
Quality Inspection and Refund
Once our warehouse receives and inspects your return for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing